Who we are
Occara Ltd is a training provider offering occupational therapy-informed workforce development for homecare and supported living providers. We are registered in England and Wales.
ICO Registration Number: [insert on registration]
What personal data we collect
We collect only the data necessary to deliver our services and communicate with you. This may include:
- Name, job title, and organisation name
- Email address and telephone number
- Delegate names and job roles for training bookings
- Training evaluation responses and practice review submissions
- Website usage data collected via cookies (see below)
How we collect it
- Directly from you when you contact us, make a booking, or complete a training form
- From publicly available sources such as the CQC provider directory, when identifying organisations that may benefit from our services
- Automatically through your use of our website
Why we use your data
We process personal data on the following legal bases:
- Legitimate interests — to contact organisations about our training services where we have good reason to believe they may benefit
- Contract performance — to deliver training programmes you have booked and provide associated services
- Legal obligation — to comply with applicable laws and regulations
- Consent — where you have opted in to receive marketing communications from us
Who we share your data with
We do not sell your personal data. We may share it with:
- Associates who deliver training on our behalf, where necessary to fulfil a booking
- Our accountant or legal advisors, where required
- HMRC or other regulatory bodies, where legally required
All third parties are required to handle your data securely and in accordance with UK data protection law.
How long we keep your data
- Client and booking records: 6 years (in line with standard business record-keeping requirements)
- Training evaluation data: 2 years
- Marketing contact records: until you unsubscribe or request deletion
- Website usage data: as set out in our cookies policy below
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data (subject to legal retention requirements)
- Object to us processing your data for marketing purposes
- Withdraw consent at any time, where consent is the basis for processing
- Lodge a complaint with the Information Commissioner's Office (ico.org.uk)
To exercise any of these rights, please contact us at hello@occara.com. We will respond within 30 days.
Cookies
Our website uses only essential cookies necessary for the site to function. We do not use tracking, advertising, or analytics cookies. No consent banner is required for essential cookies only.
If this changes, we will update this policy and add appropriate consent mechanisms.
Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All electronic communications containing personal data are sent via secure channels.
Changes to this policy
We may update this privacy policy from time to time. The current version will always be available on this page, with the date of the most recent update shown at the top.
Contact us
If you have any questions about how we handle your data, please contact us at hello@occara.com.